Help Desk Freeware: How To Improve Effectiveness Within A Limited Budget
The word “freeware” tends to get a bad rap in helpdesk technology conversations because of the association with sketchy downloadable files that put damaging spyware and even viruses on your computer. To secure the best freeware you first need to research the background of the company offering your company the resource.
With high-profile brand names like Microsoft or Apple you can be confident that the freeware being offered is likely safe for your company to use.
But what do you do if you never heard of a company before? Can you do business with an unknown company without fearing that a virus will be installed which will cause severe or even minimal damage to your computer, network or infrastructure?
Absolutely
How to increase safety within which freeware you do or do not use is the purpose of this article. It includes all the following points and more.
- Research before implementation
- Review testimonials
- Looking for “trust symbols”
”Trust symbols” on the Website involved with your freeware is a great thing to find. Third party associations provide these trust symbols in the form of badges, links & buttons for the purpose of confirming to you that this software is 100% legit. TRUSTe (one company that provides these symbols) helps promote safety and trust online while ensuring website privacy concerns are not violated. Verisign is another option and provides SSL certification.
Beyond these “trust symbols,” taking time to research the company for yourself before using the software they are providing is an excellent way of increasing your safety and results. For lesser known brands you can run search engine queries quite easily as part of your research. Companies that have been in existence for years rather than months are likely to have more solid customer bases which means that others are likely using their resources without concern of viruses or violations of privacy.
Google the company and include the word “testimonials” to find customer comments about their experience in doing business with the company in question.
The Better Business Bureau (BBB) can advise you of any past issues that others have had with the company you are considering. Also, look for the BBB seal on the company’s web site – Knowing that a business is approved by the BBB will help to put your mind at ease before continuing down the track of doing business together.
*** Freeware for my help desk can be obtained from where? ***
Download Spiceworks’ help desk freeware, and in just minutes, you’ll be able to track tickets by user, asset, due date, and so much more. And should you hit any snags in the process, Spiceworks even provides free support by phone, email, or our online community of more than 1,200,000 other IT pros already using Spiceworks to completely manage and monitor their networks.
Get Spiceworks’ help desk management software resources now!
